Most institutions—hospitals, welfare agencies, workplaces, schools—claim to prioritize “care,” “efficiency,” or “fairness.” Yet behind polished mission statements and talk of limited resources, they often quietly discard the very people who most need help.
Designing Systems Where Coercion Is…
Most institutions—hospitals, welfare agencies, workplaces, schools—claim to prioritize “care,” “efficiency,” or “fairness.” Yet behind polished mission statements and talk of limited resources, they often quietly discard the very people who most need help.